Delivery Information
When you place your order please ensure you provide us with your correct details. This should include your telephone number, email address & where you require your order to be sent to. If the order requires to be delivered to a private household or a work place, then the Courier service will require a time to deliver the product to yourself or the person you are sending it to. Please note that the respective Courier service will require a delivery time & a signature upon delivery. Cocasuma.com is able to ship to most countries on a DDP (Delivery Duty Paid) basis.
The Product is shipped using FedEx, DHL or the Postal Mail Service** the delivery time takes from 5 to 15 business days to reach you depending on your geographic location. We occasionally get the odd order that takes a little longer than expected; however this is very rare. It is important that you provide us with your full contact address & contact telephone number (s). Once the item arrives into your town or city you will be contacted by the courier company or the Postal Mail service. Your local postal office will send you a card advising you to collect the product. Postal Rules apply. **All products sent via Postal Mail Service are registered.
We will notify you via email once we have received your payment and have dispatched your product.
You can have it sent to any country, city or town in the world providing there is a postal or courier service. All we need from you is the person’s full name, their physical address, country & contact phone number. In addition to this we need your full contact details. This service if perfect for anyone who would like to purchase a gift for a loved one!
We ship our products to the following countries: United Kingdom, Ireland, Norway, Sweden, France, Italy, Andorra, Portugal, Germany, Austria, Belgium, Greece, Luxembourg, Switzerland, Lichtenstein, Netherlands, Spain, Poland, Denmark, USA, Hawaii, Canada, Australia, New Zealand, New Caledonia, Fiji, Tahiti, Noumea, Singapore, Malaysia, Korea, Thailand, Japan, Hong Kong, Mexico, Argentina, Brazil, Turkey, United Arab Emirates, Saudi Arabia, Bahrain, Qatar, Jordan, Dubai, South Africa, Mauritius, Maldives, Brunei Darussalam, Barbados & Martinique.
In the case of the FedEx or DHL it can take from 5 to 15 business days to deliver your product. If it goes by Postal Air then it can take up to 20 days. Please wait the required amount of time before notifying us of undelivered product. On very rare occasions some consignments takes a little longer. Please note: we do not sent out products on Saturday or Sunday being the weekend. Your product would then be sent out on the Monday.
For futher information regarding the wholesale shipping, please refer to our FAQs section on Cocasuma Wholesale.
